IT Service Management & ITIL
Migration to the Cloud, digital transformation, and modernization of legacy systems all demand highly functional and efficient IT capabilities. DRT provides our customers a collection of services that serve as the backbone of the modern enterprise, enabling Federal agencies and companies to increase their digital presence and deliver higher levels of service to the public.
DRT applies problem solver skills and disciplined processes that help our customers deliver IT Service Management (ITSM) that exceeds service level agreement expectations, achieves outstanding levels of customer service, and secures the IT services from malicious attacks and inadvertent outages.
- ITIL/ITSM Assessment, Process Mapping and Consulting
- ITSM Modernization Roadmap
- ITSM Strategy and Planning
- Implementation of ITIL-enabling ITSM technologies such as ServiceNow