Team Quality Assurance Methodology

The DRT SeaPort-e Team follows the belief that quality is a result of diligent planning.  We develop and deliver Quality Management Plans that include a clear Scope Statement based on the Statement of Work, Product Descriptions, and Standards and Regulations provided by the client.

 

Best of Breed

We utilize best of breed tools and techniques, empowering teams to make informed decisions and promoting collaboration.

We leverage methodologies and best practices such as Cost/Benefit Analysis, Benchmarking, Flowcharting, Design of Experiments, and Cost of Quality report generation to establish practical standards that can be consistently applied and sustained beyond the contract lifecycle.

Operating decisions regarding pricing, terms and conditions, and asset management have the most direct and significant impact on the financial health of an organization.  Above and beyond being held accountable for achieving technical and schedule goals, the DRT SeaPort-e Team managers establish and provide oversight for meeting profitability and other financial goals.  Program tracking and status reports are created and generated based on internal client needs utilizing best practices, tools, and techniques within the industry.

 

Quality Control Team

Task Order Project Manager (TOPM)

For each Task Order (TO), DRT assigns a single TOPM that is chartered to identify, acquire, and apply the resources necessary to fulfill project requirements. Key duties include project planning, staffing, work scheduling, cost and performance monitoring, reporting and communication, and problem-solving.

 

Quality Manager

The DRT Quality Manager is responsible for assisting Test Operating Procedure and Methodologies (TOPMs) with implementing the appropriate level of procedures and controls for ensuring the quality and timeliness of the services and deliverables.  The Quality Manager is responsible for developing a central repository of quality management material and tools, and subsequently maintaining an up-to-date inventory of each subcontractor teammate’s quality management assets, as well as a skills inventory for qualified team personnel.

Responsibilities include:

  • Consolidate quality management policies and procedures, checklists, tools, etc.
  • Support the planning and implementation of quality control and methods.
  • Participate in bi-annual conference call with quality reps from each subcontractor teammate to discuss industry advancements, trends, and evolving customer requirements.
  • Offer availability, on a billable basis, to perform peer reviews, quality monitoring, quality audits, and client mentoring, as requested by TO clients.

 

Quality Control Procedures

Quality assurance measures should be built into every project from the start of the Task Order (TO).  The Program Manager (PM) will meet with the government to develop a mutually agreed upon Acceptance Criteria Plan (ACP) that will identify and define acceptance criteria for all deliverables under the TO.  We understand that it is against this ACP that our performance will be evaluated.  The proposed Task Order Quality Assurance Surveillance Plan (QASP), which will focus on responsiveness and timeliness, cost control and containment, and written product quality, will be an input into the process.  DRT and the government will mutually agree to the degree of quality assurance measures that are necessary for the TO.  The PM will develop a quality management plan in response to the requirements, and we will implement the resulting plan to apply planned, systematic quality assurance activities.  Throughout the project we will continually monitor our performance in coordination with the government, and assess the effectiveness of our quality assurance activities, making adjustments as necessary.  We follow the well known, proven approach of Plan-Do-Check-Act (PDCA).

  • Plan:  Establish the project objectives and the required processes necessary to deliver results according to customer requirements and organizational policies.
  • Do:  Execute the project and implement the processes.
  • Check:  Monitor and measure processes and results/products against policies, objectives, and requirements, and report the results.
  • Act:  Take action to re-plan as necessary, and continually improve process performance.

 

If you have questions or to learn more about our Quality Assurance Program, please contact Geoffrey McDermott at gmcdermott@drtstrategies.com.